[Resolved] IRB Infrastructure — double charges of toll - while travelling, pune, - mumbai yesterday oct 29 19

Nilesh Athalye

Address:

pune, Pune, Maharashtra, 411051

I have paid rs. 230/- at talegaon toll plaza vide receipt no. 3325 - lane w0, w01-09 (Bar code reader no.[protected] as due to heavy traffic situation extra toll gates opened and there is no. Etc lane available. I had specifically ask operator to ensure that double toll wont cut as i have bar code sticker connected to my car. But on the contractor my wallet got debited twice on at talegaon toll & then at the exist of khalapur - rs. 173 each — tran. Ref. [protected] & [protected].
I am expecting refund of this extra (Double) deduction of toll during transit. If you have any query, i am ready to reply any time.
Thanks, nilesh athalye
Mob. +91 [protected]
Email: [protected]@gmail.com

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Dec 2, 2019

Complaint marked as Resolved

IRB Infrastructure customer support has been notified about the posted complaint.

Verified Support

Nov 01, 2019

IRB Infrastructure Customer Care's response Dear Sir,
We are in receipt of your email dated 30/10/2019, In this regard, would like to inform as under

1. Pursuant to expiry of concession period for Mumbai-Pune Expressway, we have already handed over project to MSRDC on 10/8/2019. The incident forwarded to us is subsequent to our handing over of project to MSRDC and therefore we express our inability to comment on same.

2. You are requested to take the matter with MSRDC and/or concerned Toll Plaza Operator.

Thanking you and assuring of our best services at all times.
Customer Care
IRB Infrastructure Developers Ltd.