[Resolved] IRB Infrastructure — showing fake police I card by vasad to staff on nh 48

Anand Lakhani 1972

from Mumbai, Maharashtra

Address:

Vasad Gujarat, Anand, Gujarat

Today 28th oct 2019 at 22.10 i was traveling with my family from nh 48 kheda to vadodara via car vrn gj 06 ed 7392. I am using fastag for paying toll fee, i passed through on kheda tp without any hurdle by paying toll fee from my valid fastag but when i reached at vasad tp in dedicated toll lane fastag could not read by fastag reader, thus i tried to move in nearby mix mode lane but dedicated lane was blocked with cemented barricades hence could not cross over the lane. I requested toll plaza staff to brought hand held rfid reader or move the barricades which is as per design of nhai but unfortunately staff did not agreed ant rudely asked to take car back in reverse.in mean time one personnel came in lane and rudely asked that i am "police" and asked me forcefully to taken back car because there is a movement of dgp gujarat in this lane. He showed me police i card and continuously forced me and my family to taken back my car.

I have registered fastag related complaint on nhai help line 1033 but i have firm doubt that that fellow had shown me fake id card of police which is serious crime. I have register my complaint with police help line 100 and will register written complaint in local police station also.

You are requested to keep cctv footage of incident to identify the personnel and if he was using fake id, legal action can be taken against him.

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Dec 9, 2019

Complaint marked as Resolved

IRB Infrastructure customer support has been notified about the posted complaint.

Verified Support

Nov 08, 2019

IRB Infrastructure Customer Care's response Dear Sir,

We are in receipt of your email dated[protected], regarding showing fake police ID card by Vasad toll staff on Ahmedabad Vadodara Express Highway NH-48, on consumer complaint forum.

At the outset, we sincerely regret the inconvenience caused to you. We have investigated the same and clarify as under:-

1. The dedicated FASTag lane was temporarily closed for maintenance and hence toll staff had guided you to pass through adjoining lane. The said lane was made operations on the same day and subsequently there were no issues in operations.

2. We understand that, your vehicle has passed through dedicated FASTag lane subsequently without any issue.

3. Please note that all lanes (including dedicated fastag lane) are operational 24 X7 and none of the lanes are closed expect in case of routine maintenance/ emergency. Kindly also note that as per guidelines of National Highways Authority of India the using of Hand Held device is strictly prohibited at dedicated ETC lanes (Enclosed Circular for reference).

4. Please note that we have deployed qualified, trained & efficient staff for toll operations and they are provided periodical training for the job including behavioral training to ensure quality services. Any misbehavior by our personnel is strictly dealt by us.

5. Due to unavailability of camera at specified location, we are unable to identify the person who had displayed Police identity Card. However, we have instructed our plaza team yet again to ensure proper conduct by our personnel and be more vigilant at the plaza.

6. We once again regret the inconvenience caused to you and highly appreciate your feedback as it will help us to improve our services.

Thanking you and assuring of our best services at all times.

Thanking you,
Customer Care
IRB Infrastructure Developers Ltd.