[Resolved] IRB Infrastructure — throwing toll tickets at toll plaza

HardikBPatel11

from Rajkot, Gujarat

Address:

Kheda, Gujarat, 387001

At all toll plaza there are board of swachh bharat and none of your employees follow it. Whenever at exit of toll gate i ask them to throw toll tickets to dustbin then their reply is we don't have dustbin and we will throw it on roads only. I have registered complain multiple times to nadiad toll booth operator and their supervisor but no action has been taken yet. If you people do not want to follow your own guidelines then why to show off by user cleanliness banner.

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Feb 8, 2019

Complaint marked as Resolved

IRB Infrastructure customer support has been notified about the posted complaint.

Verified Support

Jan 08, 2019

IRB Infrastructure Customer Care's response Dear Sir,
Greetings!
We are in receipt of your email dtd: 25.12.2018 relating to cleanliness at Nadiad Toll Plaza on Ahmedabd - Vadodra Expressway, registered under ‘Indian Consumer Complaints Forum’ portal.

We would like to thank you for highlighting the issue. We hereby inform that matter has been investigated by us and clarify as under:

1. Strict instructions have been given to all our staffs to follow general discipline & observe guidelines of ‘Swachh Bharat Abhiyaan’ & not to throw any type of garbage including toll receipts etc on road. Any type of garbage must be disposed in bins and/or designated disposal area.

2. Dustbins have been provided at all toll booths / locations, we will ensure that proper cleanliness will be maintained at toll plazas henceforth.

3. Please note that toll plaza area is cleaned by our support staffs thrice a day to maintain cleanliness & hygiene.

4. Once again, we sincerely regret any inconvenience caused to you and highly appreciate your feedback as it will help us to improve our services.

Thanking you & assuring you of our best services at all times.
Thanks & Regards,
Customer care – IRB Infrastructure Developers Ltd.