[Resolved] IRB Infrastructure — toll amount charged over fastag when paid via cash

vikrantumap

from Darwha, Maharashtra

Address:

A3-503, Kumar Pinnacle, Tadiwala Road, Pune, Pune, Maharashtra, 411001

Hi team,

This is related to my travel on 12th october on pune-mumbai expressway. I made 2 journeys starting from pune to mumbai and return. On both the occasion i have been charged twice.
The car registration number is mh-12-qf-1140 and the fastag (Paytm) registration number is 'makdg175aj4001947'.

I have attached the toll receipts and messages received on deduction of amount from fastag. Can you please review the same and refund the amount?

If you need any details, do let me know.

Thanks,
Vikrant

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Dec 2, 2019

Complaint marked as Resolved

IRB Infrastructure customer support has been notified about the posted complaint.

Verified Support

Nov 01, 2019

IRB Infrastructure Customer Care's response Dear Sir,
We are in receipt of your email dated 31/10/2019, In this regard, would like to inform as under

1. Pursuant to expiry of concession period for Mumbai-Pune Expressway, we have already handed over project to MSRDC on 10/8/2019. The incident forwarded to us is subsequent to our handing over of project to MSRDC and therefore we express our inability to comment on same.

2. You are requested to take the matter with MSRDC and/or concerned Toll Plaza Operator.

Thanking you and assuring of our best services at all times.
Customer Care
IRB Infrastructure Developers Ltd.