[Resolved] IRB Infrastructure — toll collection from defense personnel

acmi475

from Mumbai, Maharashtra

Address:

Talegaon toll plaza, Pune, Maharashtra

Sir, on 26 sep 19, i was on the way to pune to lonavala in a taxi (Hired personally for me). At talegaon toll plaza, lane w02, i was forced to pay toll tax even after production of my defense identity card. The collector showed a lot of rudeness and didnt get agree at all. It was a case of total disrespect towards the serving defense personnel. I will look forward to seek positive feedback from your end.

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Sep 28, 2019

Complaint marked as Resolved

I have not been called or no email has been received by me in this regard.

IRB Infrastructure customer support has been notified about the posted complaint.

Verified Support

Sep 30, 2019

IRB Infrastructure Customer Care's response Dear Sir,

We are in receipt of your email dtd: 26.09.19 & 28.09.2019 regarding User Fee exemption & rude behavior issue at Talegaon toll plaza on Mumbai Pune Expressway.

In this regard, would like to inform as under:

1. Pursuant to expiry of concession period for Mumbai-Pune Expressway, we have already handed over project to MSRDC on 10/8/2019. The incident forwarded to us is subsequent to our handing over of project to MSRDC and therefore we express our inability to comment on same.

2. You are requested to take up the matter with MSRDC and/or concerned Toll Plaza Operator.

Thanking you and assuring you of our best services at all times.

Sincerely

Customer Care IRB Infrastructure Developers Ltd

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Comments

bajranghadwale

from Mumbai, Maharashtra

AT a same time same vehicle collect toll tax twice (Fast tag online diduct from account as well as cash collect on toll naka staff) khalapur tol naka dated on 13/10/2019 time 19:45:11 pm Vehicle MA3JMT31SKG190786 pls refund my fast tag amount in my account.