| Address: | 4th Floor, Ketan Bhavan, Near Eros Cinema,J Tata Road, Churchgate,Mumbai | | Website: | www.itzeazy.com/home.html |
Hi,
I had contacted 'itzeasy.com' for helping me in registering my car here in thane. The charges were 14000+ road tax. After paying the agreed upon rs7000, the team from itzeasy forwarded my documents to a local agent. I was asked to contact this agent to complete rest of the registration process (And pay the remianing rs7000 to the agent himself).
When i did visit the above agent, he said he had only received the documents from 'itzeasy.com' but no money was given to him (Agent charge was rs 13000). So i then and there contacted itzeasy representative (Vinay) and discussed this issue of not having paid the agent the fees. Vinay asked me to pay rs.6000 to the agent (And rest after work completion) and agreed to refund me the same amount. This agreement was later acknowledged in mail (Which i have attached) and 'itzeasy.com' promised to return the above amount by the 5th of march 2020. But after repeated follow up they continued to ignore me. On 21st july 20, i threatened to take legal action on which they replied they would look into it and resolve the issue by the 10th august 2020. And as i had expected on 10th august there were no replies from them. Thus i am forced to raise this complaint as they refuse to pay me what is rightfully due to me from them.
I request you to please look into the matter. I am attaching the mail chain and conversation with the itzeasy.com company representative.
Thank you,
Shovan dutta
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