ItzEazy.com — NOC Cancellation in RTO

This is a long story, thanks to this amazing company called Itz Easy (which makes your life anything but easy).

We started in June when I realised that we needed to cancel the NOC we had been issued for our car in Mumbai, since we were not registering in Haryana. I searched for a few agents to help me do that, and came across this organisation. I saw they had a website, some forum for tickets and clear processes on the site, so I contacted them. A sales rep (Tamanna) called me up and let me know the process and post my consent, arranged to have the documents (original rc book) collected from my place. The process was to first have a Non-utilization certificate (NUC) issued in Gurgaon RTO and then have then have the NOC cancelled in the Mumbai RTO. So far so good.

The nightmare began once I paid them the advance of INR 4, 000 and the original documents were collected. Against a timeline of 30 days, there was no update, except a message now and again that the process was getting delayed. Post 2 months of delay, I started rigorously following up with Tamanna on mail. The replies from her were sporadic at best and mostly were ignored.

I found her number and started calling and whatsapping her, which she also ignored. I found a customer care number which was attended by some lady called Mrinalini, who is a professional in telling you that she will check and call back in 2 hours. She never calls back, and is possibly the worst customer care person in the country.

I finally got hold of Tamanna, who told me she was on leave for 2 months for some exam or the other, and my documents are in process. In reality, these people had no idea where my documents were and they kept me hanging for 2 more months. Finally, after multiple threats of police complaints (which I'm fully sure they're used to), they they told me in November that they had a raid in Gurgaon RTO and my documents (NUC and RC) were stuck in gurgaon RTO, but they had finally retrieved them.

They then had Mrinalini call me up and convinced me to complete the work in Mumbai RTO. Since half the work was done, I said OK. They assured me the work would be done in 10 days. Post 10 days, i once again started following up, since I did not trust them at all. After the 50th missed call and few more threats, Mrinalini told me that the agents on their panel are charging much more that expected for the work and they cannot complete it.

Absolutely exhausted at this point, I asked her to immediately dispatch my original documents back to me (they had withheld these from me for 7 months now). It took another 100 calls and texts to get these incompetent fools to dispatch the documents. Mrinalini had no clue when they would be dispatched and she was extremely rude and entitled (like I said, the worst customer care agent in the country). Tamanna finally got me in touch with the actual agent who had my documents and I had to talk to her and get them personally dispatched. I finally received my original RC book after 7 months, with the work only half-done.

These guys are absolutely clueless, even if they look like they rin a professional set up. They work with local RTO agents to get the work done, and have absolutely no control on the process or these ground level agents. Most times, they do not know the exact status of the process and will keep lying through their teeth to save their skin. Ultimately, they're nothing less than frauds who will take some of your money, and take you on a long trip where nothing gets established but you become nervous for your documents.

I was lucky to get my documents back (I know many people who are following up for 2 years), but it took an extreme amount of follow up without any response. Best not to go with these frauds and just engage with local agents. They can't possibly do any worse than this!