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Customer satisfaction rating Customer satisfaction rating is a complex algorithm that helps our users determine how good
a company is at responding and resolving complaints by granting from 1 to 5 stars for each
complaint and then ultimately combining them all for an overall score.
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We take the feedback of our customers very seriuosly and continously work to improve the overall expereince.
We do not authorise third party complain site like this to handle our complains . We are writing just to counter the wrong and one sided narrative. We handle more than 10k orders every month. the number of complain on this site like this is not even 0.1 %. So, it does not represent actual picture. Also we are in tough Govt. documentation segment . Some time work gets delayed due to improper document or sign mismatch . But with time that also gets resolved .
To handle we have well defined ticket system, support number. Also all our customers get a dedicated relationship manager.