[Resolved] Jabong — Carlton London Sandals

Kaytp

Address:	560008
Website:	Jabong

I bought a pair of gold sandals in July. In spite of sparingly using it, the straps of the sandals started fraying in 2 months time. At this time (14/09/16) I contacted Jabong with pictures showing the poor quality of the sandals and asking for a resolution, I got a reply back immediately saying they are sorry about it and will get back to me in 2 days. After getting no reply for 8 days, I wrote back to them asking them to reply. Again I got the same message saying they will get back immediately. Subsequently I wrote another email. Same reply, no result again. I am deeply disappointed with not only the product and its quality but also by the indifference shown by the Jabong customer care team.
Neither the company Carlton London nor the website Jabong is worth it.

+1 photos

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Oct 29, 2016

Complaint marked as Resolved

Jabong.com customer support has been notified about the posted complaint.

Verified Support

Sep 28, 2016

Jabong.com Customer Care's response Hi,

Apologies for the inconvenience caused. Your exasperation is justified. No amount of apologies can ever compensate for the amount of discomfort that you must have gone through because of this ongoing issue. I have shared this with our care team and they will contact you asap.

Regards
Team Jabong