[Resolved]  Jabong.com — 5 of my items not received, instead i receive one item that was ordered by someone else

Address:	Gurgaon, Haryana, 122015
Website:	jabong.com

I had placed an order for 21 items on jabong vide order number [protected] for delivery at bangalore. 16 of the items were correctly received. The 17th item which i received was addressed to some person from north east. This was from the same brand to which the 5 undelivered items remained. I reported the incident on november 12th, and there is absolutely no update till today, when they had promised a resolution in 5 days. When i called the customer care today, they told me about an airway bill on which signature was affixed and item was delivered. All back to square one. It was the same detail that i gave them stating an item addressed to someone else was delivered to me. The other person in all possibility has received the 5 items and would be happily sitting their as they paid for one and got 5. Jabong has not even made the slightest attempt to make a resolution or contact the other party and check if they received the items for which i ordered and paid. I have now been given a resolution time of 48 hours. When my money is with jabong, all that they are able to say is "we will give you an update". Pathetic customer service. I will never order from jabong again.