[Resolved] Jabong.com — Cancellation of order after debiting my account twice

Stephanie Chung

from Delhi, Delhi

Address:

713213

I ordered for an adidas jacket for which I paid online.the amount gets deducted from my account and then I receive a mail saying that I haven't competed my order and jabong will help me complete that.i gullibly again use the link in the mail and re-order the product paying through my paytm wallet and this time again I get the same mail saying I haven't completed my order even though I had paid for the product not onc but twice. This isn't the first time that they've messed up my orders but how does one repeat the same inconvenience for so many times in a row thus harassing the customers?

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Jul 9, 2016

Complaint marked as Resolved

Jabong.com customer support has been notified about the posted complaint.

Verified Support

Jun 08, 2016

Jabong.com Customer Care's response Hi, Apologies for the inconvenience caused. Your exasperation is justified. No amount of apologies can ever compensate for the amount of discomfort that you must have gone through because of this ongoing issue. Please share your 15 digit order no. or registered email id with issue at [protected]@jabong.com. Regards Team Jabong