[Resolved] Jabong.com — complaint against jabong and its courier partner | |||||
I would like to complain about jabong and their courier partner safex couriers. I have placed a prepaid order on jabong on 24th aug. The order was delivered on 27th aug and due to rude behaviour of the delivery boy sajid shaikh i had asked him to take back the order. So that he woud be responsible for the return of my order. Even after making a written compaint on 27th aug and a complaint was registered on 28th aug with jabong... My order is still pending for delivery... I have received atleast 5-6 calls from jabong escalation but resolution... I had asked for a written apology from the courier company for the rude behaviour of the delivery boy. I was assured by jabong that they resolve the matter... But only for robotic responses and no resolution from jabong... Jabong has had a very lethargic approach to this matter... I have been a regular shopper with jabong since 2012 and it is very disheartening to this approach to the matter by jabong. Howevet i still get calls from the courier company asking me whether i want my order or do i want to cancel? The delivery boy had the audacity to inform jabong that i have cancelled the order. Now of i need to cancel the order i would cancel it my self and not tell thisbto some rude delivery boy... A very disappointed customer... I hold jabong responsible as my order is still lying with the courier company for 15days now... Kindly look into this. Rosy Was this information helpful? | |||||
Oct 11, 2017 Complaint marked as Resolved Jabong.com customer support has been notified about the posted complaint. Verified Support Sep 10, 2017 Jabong.com Customer Care's response Hi, Apologies for the inconvenience caused. Your exasperation is justified. No amount of apologies can ever compensate for the amount of discomfort that you must have gone through because of this ongoing issue. Please share your 15 digit order no. with issue at [protected]@jabong.com and team will get back. Regards Team Jabong | |||||
 2 Comments | |||||
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### Jabong
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The worst team Jabong.
Even if we esaclate it to higher level.No response at All. Am seriously tired of following up with Guys.
Even after raising a complaint, you get an update after 5 days to only let you know that they dont have an update.
Very much lazy people.
You should promise only what is possible.
### Escalation team of Jabong
Even if we esaclate it to higher level.No response at All. Am seriously tired of following up with Guys.
Even after raising a complaint, you get an update after 5 days to only let you know that they dont have an update.
Very much lazy people.
You should promise only what is possible.
### Escalation team of Jabong
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