[Resolved] Jabong.com — delay in delivery

Daksh Vyas

from Lucknow, Uttar Pradesh

Website:

www.Jabong.com

I ordered a pair of football shoes from jabong.com on october 13. At that time, i was told that the shoes will be delivered on or before 20 october, but later i was informed that it had been delayed by 6 days and i would be receiving them on or before 26 october. I could understand that because of the festival season so i remained patient but when the shoes were not delivered till 28 october and i was not informed by call or s. M. S or email for further delay, my patience was tested.

Later on i was informed that shoes will be delivered on or before 6 november and i haven't received them yet.

I am mentally anguished. I demand a compensation of rs 15, 000 for mental agony, time and discomfort they have caused me.

The amount of shoes is rs 2826 and order no. Is [protected] and mode of payment is cash on delivery.

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Dec 20, 2017

Complaint marked as Resolved

Jabong.com customer support has been notified about the posted complaint.

Verified Support

Nov 03, 2017

Jabong.com Customer Care's response Hi,

Apologies for the inconvenience caused. Your exasperation is justified. No amount of apologies can ever compensate for the amount of discomfort that you must have gone through because of this ongoing issue. I have shared this with our care team and they will contact you ASAP.

Regards
Team Jabong