[Resolved] Jabong.com — Delivered assorted boxers different from advertised without option

abhishek_nie

from Hyderabad, Telangana

Address:	Gurgaon, Haryana, 122015
Website:	www.jabong.com

I had ordered for a pair of assorted boxers but what I received was completely different from the ones displayed on the site. Now Jabong claims that the description mentioned assorted so they can deliver anything regardless of the customer choice. They say the product is non returnable so they will not refund. The order is id [protected].
As a customer, I am entitled to getting a product of my choice. Jabong says that the product mentions assorted so it is upto them that what they deliver. In such a case, what about customer's choice? Why are they the ones to decide what to deliver? Why didn't they offer a choice to me? Why should I abide by their rules? Now I have a product I don't want and I have already paid for it. This is cheating and taking the customer for granted.

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May 16, 2017

Complaint marked as Resolved

Jabong.com customer support has been notified about the posted complaint.

Verified Support

Feb 14, 2017

Jabong.com Customer Care's response Hi,

We are sorry for the inconvenience you have faced due to this. Final resolution has been sent to your registered email ID. Please refer your email. Requesting your understanding.

Regards
Team Jabong

Feb 16, 2017

Updated by abhishek_nie I, as a customer, is not at all satisfied with the response and resolution. This is the reason why the complaint has been logged in this forum. In a scenario where you don't understand the customer's view, I will send the products back to you at my own expense and will ask the risk and legal team to wear them.