Jabong.com — error in return

What poor experience with jabong. I was order a item order id:#[protected]. They delivered this item on 2/12/2017. Am not satisfied with that product because of size problem. I tried to return this product but something error appear in the screen like "error in return initiation". Please please please solve my problem because there are only few days left for return.
Order id: #[protected]
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Actually, I placed an order in jabong ...firstly, I got a promised date of delivery of 2nd dec 2017...but until now it didn't get dispatched...I called jabong customer service many times but the same is repeating
Jabong.com Customer Care's response, Dec 9, 2017
Verified Support
Hi,

Apologies for the inconvenience caused. Your exasperation is justified. No amount of apologies can ever compensate for the amount of discomfort that you must have gone through because of this ongoing issue. Please share your 15 digit order no. with the issue at care@jabong.com and team will get back.

Regards
Team Jabong
Dont find the option to add Bank details --
1. I have returned one Shoes (ORDER ID [protected]) - and kept the Option 'Net Banking ' to get the refund.
2. But when i was trying to add the bank details -- it shows the error that you dont have bank details.
3. Unfortunately i dont find there is an option to add the bank details.
Jabong.com Customer Care's response, Dec 12, 2017
Verified Support
Hi,

Apologies for the inconvenience caused. Your exasperation is justified. No amount of apologies can ever compensate for the amount of discomfort that you must have gone through because of this ongoing issue. I have shared this with our care team and they will contact you in while.

Regards
Team Jabong

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