[Resolved] Jabong.com — flipkart and amazon much better than jabong | |||||
When it is clearly mentioned on the site of jabong that card will be accepted when you order by the option of cod, it only depends on the courier guy who needs to have a swapping machine. Now, here comes the pathetic customer handling of jabong. The third party courier service does not have their guys a card swapping machine. And when our pm is talking about going digital with payments, jabong and this third party is telling me to only give hard cash as they can't do anything about the unavailability of swapping machine. When i called the pathetic customer support of jabong, all they have got for me is apology. Tell me will i give my friends whom i have ordered for, their technical apology instead of the gifts in this festive season??? Never have i ever had this kind of issue with flipkart and amazon. Was this information helpful? | |||||
Oct 31, 2017 Complaint marked as Resolved Jabong.com customer support has been notified about the posted complaint. Verified Support Sep 25, 2017 Jabong.com Customer Care's response Hi, Apologies for the inconvenience caused. Your exasperation is justified. No amount of apologies can ever compensate for the amount of discomfort that you must have gone through because of this ongoing issue. I have shared this with our care team and they will contact you ASAP. Regards Team Jabong | |||||
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Apologies for the inconvenience caused. This is certainly not the type of experience we intend to provide to our customers. Customer satisfaction is our number 1 priority. Request you to please share your 15 digit order no. with issue at care@jabong.com and team will get back.
Regards
Team Jabong