| Address: | Kolkata, West Bengal, 700080 | | Website: | www.jabong.com |
Hi,
I ordered two products with id c00821385 on 11th july 2016. It was supposed to be delivered by 17.07.16 and even spoke with a guy in service, guiding him through my location but he just made a fake promise and kept me waiting the entire day. Thereafter after checking my status, it was showing, i was unavailable so couldn't be delivered and it happened for few more days. And finally i was compelled to call the customer service of jabong, but i was amazed i never got through their representative rather they were making money, kiping the customer on hold making them listen their ivr and i couldnt be on hold because call rates were very high, i tried couple of times hoping to get through and it was still the same. Then i decided to call gojavas, courier parther and spoke to few and also provide them with alternative number and they even promised me to deliver my products by evening 8pm, the same day but they never showed up. The next morning i. E 20.07.16, today after 9 days from my order placed, i called gojavas and they have no clue what happened and assuring me of getting my product by tomorrow.
I dont know whose to be blamed but must advice jabong that customer service number is there to help customer not to listen your ivr and you guys should have a good courier partner rather being miser and keeping the worst and cheap one.
It was a gift to sumone on her birthday but now its gone, so tumhara gift tumko hi mubarak, im cancelling my order. Was this information helpful? | 
We apologise for the inconvenience caused. Its disappointing that your experience with us has not been satisfactory. We have shared this with the concerned team to check and shall ensure incidences of such kind are not repeated in future.
Regards,
Team gojavas