| Address: | Thane, Maharashtra, 421204 |
| Website: | www.jabong.com |
Order number [protected]
Complaint number :[protected]
I have ordered casio watch on jabong site on july 1st 2017 but they have send empty box with out watch on 7th july 2017and same has been taken with customer care and sent all photo copy but till now there is no solution on this issue and there is no mail reply which i have send mail to jabong.
Apart from this one of the person came from ecom on 10 july 2017 and he is recording inside my house with out taking any permission and same has been taken up with ecom security manager but till now there is no response again from his side as well.
I am continuously following up jabong but i am not getting any support from them. Till now almost i have called around 20 to 25 times to get an update on this but always they are providing same information but information is not helping me to move further.
Watch cost is rs 21995/- i am getting pain but jabong is not providing any information on this so i want to escalate the same thing to concern person to get solution on it.
After so many followups i have received below mail from jabong.
"dear simhadri,
Greetings from jabong.com!
This email is in regards to concern raised for order number [protected]. We understand that you have received empty package under awb number[protected]. At the onset, please accept our sincere apologies for the discomfort caused to you. We at jabong.com, believes in smooth and error free delivery to our customers. This is one of the incidents where we were not able to meet your expectations.
We wold like to inform you that a complaint has already been raised under the reference number 44559945. We will resolve your concern within 5 days from the date of complaint raised.
Please be assured of an early resolution.
Thank you for your patience in this matter.
We are always at your service. Visit our new and improved faq section for further queries at http://www.jabong.com/support/faq/.
Regards,
Jabong care team"
Kindly let me know in this case how we can move further on this issue.
Was this information helpful?
"Dear XXXX,
This email is in regards to your concern related to missing product in your order number [protected].
As per your claim, the product Casio Silver/Black-Red Analog & Digital Watch was missing from the shipment/package with AWB no.[protected]. After conducting a thorough investigation and review of your claim, we have found that the product was dispatched from our warehouse in a proper sealed package. Also, we have received a confirmation from our relevant team that this order was delivered in a sealed condition to the same address as was given by you while placing the order.
Hence, on account of the strong evidences we have, as a final resolution we will not be able to initiate refund for the item.
Please note that this decision is final. We will not be able to entertain any further communication in this regard.
Regards,
Team Risk"