[Resolved]  Jabong.com — Jabong.com return request has been not taken

Address:560087
Website:www.jabong.com

Order [protected]
Skechers
Gorun forza navy blue running shoes worth of 8499.00 /- inr

I have ordered the sketchers shoes for above mentioned order.

I have mistkaley sent the wrong paytm product to return to them. Later stage cheif manager team they called ans said we are re-dispatching your item, once you receive it you can give us back those orginal item then refund will be intiated.

1) if you jabong doesnt want to take return of these item no were it was communicated to so far till 6-mar 23:59 pm via email
2) serveral time during call conversation with chief manager of jabong team i have highlited 3 march 5:40 pm call and that time also she agreed on same for taking the return of the biba products.
3) these human mistake has happen from my family member (Age 60 year) where myself and wife were not there at home since we both are doing job...

They have rejected my return of these order. This is a serious deficiency in service by jabong.
Even after escalation, there has been no response from jabong.
Request you to kindly follow up this issue so i can get the refund on sam
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Apr 11, 2017
Complaint marked as Resolved 
Jabong.com customer support has been notified about the posted complaint.
Mar 07, 2017
Updated by kishan.kalariya
Moreover in addtion to above whatever i have given the item of Paytm is also not return back to me ..they have taken the orginal product of mine and given complete dirty shoes o[censored]sed to me ...
I am 200% sure is NuvoEx courier partner has taken the images of product which clearly says i have given Sketchers plain white color shoes to Jabong and Jabong has re-dispatched dirty used one ...!!

1) They are playing a game with customer over here neither they want to take the refund on same
2) they have taken the original PAytm white color product not used brand new...
Verified Support
Mar 08, 2017
Jabong.com Customer Care's response
Hi,

Apologies for the inconvenience caused. Your exasperation is justified. No amount of apologies can ever compensate for the amount of discomfort that you must have gone through because of this ongoing issue. I have shared this with our care team and they will contact you ASAP.

Regards
Team Jabong
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