I have couple of shipments to be delivered on 14th of july and 15th of july, 2017 which they have released through xpressbess logistics (Most worst courier service in india). Xpressbees sends the out-for-delivery message on a day which needs to be delivered in which they wont mention the delivery boys number. End of the day they would endup making false claims and updating the system stating that 'not able to reach the customer' or 'office/home is closed' or 'wrong address' without making any efforts to deliver the product.
Here comes the jabongs part now, they will simply change the delivery date of the product to 18th july, 2017 which they earlier promised to deliver it on 14th july, 2017. I have called jabong thrice and raised three complaints but there is no action on this. I am really feeling helpless once we put the order and if we have any concerns later. Probably this is the last order in jabong for me. I am sure many buyers might have felt the same thing because of their courier partner xpressbess. But please remember jabong, you have many competitors in the market where everyone is doing their best in the logistic departments except you.
We buy a product online after seeing the promised delivery date during purchase. If the delivery dates are altered and delivered after the promised dates, whats the use of the product to the customer.
I appreciate jabong is releasing the orders as soon as we keep the order request. However, they are not taking the responsibility of the shipments. The only responsibility they are taking is in altering the delivery dates to the convenience of their courier service.
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