[Resolved] Jabong.com — No exchange or refund of product.

adrianp

from Mumbai, Maharashtra

Address:	Mumbai City, Maharashtra, 400064
Website:	www.jabong.com

Hi
I had ordered for a pair of briefs from jabong on30th may 2016 and received it on 3rd if june however when i opened it i fiund it to be small size as i had chosen medium size. Alsi, there was no size chart mentioned on the site while ordering the briefs. So i mailed them baxj stating that the product i got was samll and need to be replace with a larger size but when i got a reply from them i was shocked its stated "pack of 2 black solid regular fit briefs jockey" falls under non returnable/exchangeable category. Tbis was not at all mentioned while purchasing it so how will i knw abt it. So i replied to their mail saying nowhere in the site you'll have mentioned abt no return or exchange for which i got the same reply saying the same thing no return or exchange. I am in such a fix now because my money is gone and the briefs diesnt fit me. I request you'll to kndly look into this matter and help me get a solution from this. My order number is [protected].
Awaiting your reply.

Thankyou.

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Jul 15, 2016

Complaint marked as Resolved

Jabong.com customer support has been notified about the posted complaint.

Jun 09, 2016

Updated by adrianp Hi
I had ordered for a pair of briefs from jabong on 30th may 2016 and received it on 3rd if june however when i opened it i fiund it to be small size as i had chosen medium size. Also, there was no size chart mentioned on the site while ordering the briefs. So i mailed them back stating that the product i got was samll and need to be replaced with a larger size but when i got a reply from them i was shocked its stated "Pack Of 2 Black Solid Regular Fit Briefs JOCKEY" falls under non returnable/exchangeable category. This was not at all mentioned while purchasing it so how will i knw abt it. So i replied to their mail saying nowhere on the site you'll have mentioned abt no return or exchange for which i got the same reply saying the same thing no return or exchange. I am in such a fix now because my money is gone and the briefs diesnt fit me. I request you'll to kndly look into this matter and help me get a solution from this. My order number is [protected].
Awaiting your reply.

Thankyou.

Verified Support

Jun 14, 2016

Jabong.com Customer Care's response Hi, Apologies for the inconvenience caused. Your exasperation is justified. No amount of apologies can ever compensate for the amount of discomfort that you must have gone through because of this ongoing issue. I have shared this with our care team and they will contact you in while. Regards Team Jabong