[Resolved] Jabong.com — Order get automatically cancelled without intimation after payment and refund not received.

Payal Karol

from Lakhimpur, Uttar Pradesh

Address:	Meerut, Uttar Pradesh, 250001
Website:	www.jabong.com

I placed an order( ORDER ID [protected]) of Rs. 1256 on 2-jan-2017 at 12:40 p.m. I paid through debit card, shortly I received the message my transaction was not successful and my order has been cancelled from jabong, but the amount got deducted from my bank account. I have contacted jabong so many times but till now they have not resolved my query and have not initiated my refund.
This is really unprofessional as they cancel the order without intimation and keep the money. They are cheating the customers. Every time they just send a regret email.
Please do needful ASAP.

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Feb 18, 2017

Complaint marked as Resolved

Jabong.com customer support has been notified about the posted complaint.

Verified Support

Jan 13, 2017

Jabong.com Customer Care's response Hi,

Apologies for the inconvenience caused. Your exasperation is justified. No amount of apologies can ever compensate for the amount of discomfort that you must have gone through because of this ongoing issue. I have shared this with our care team and they will contact you ASAP.

Regards
Team Jabong