[Resolved]  Jabong.com — Order no- [protected]

Address:	122002
Website:	Www.jabong.com

No refund received for cancelled order. On 4th august Placed order but selected quantity as 2 in error. Immideatly cancelled 1 quantity of the order, but the refund option was only credit as jabong points not the original mode of payment which was made through my debit card. Wrote to them immideatly to refund the amount back to my bank account not jabong credits in jabong account. Till date have not even received acknowledgement mail. Have sent them several mails and made calls. Nobody is responding to several emails sent and on calls we are made to wait in que for hours, still no customer service agent is available to talk, only IVR recording continues. I got a mail on 5th that the other 1 quantity had also been cancelled as the product could pass through qualty check at vendors end. I feel some sort of fraud is going on prepaid online orders. Orders are cancelled by them and no refund is being made on prepaid orders.