[Resolved] Jabong.com — Product not delivered and no refund

Mehak Soni

from Delhi, Delhi

Address:	Gurgaon, Haryana, 122002
Website:	Jabong.com

This is regarding order no. :[protected] which qas supposed to be delivered on 17th Jan and i had cancelled the order and even received a message to not accept it.Again on 25th Jan i got a call from courier boy to take the order but i refused to take the same.On checking my jabong account it showed delivered on 17th Jan.I called up jabong to complaint and now they have sent me some document with faje signature saying it was delivered on 17th.when asked why i got cal on 25th of it was delivered on 17th then got no answer.Since 2 weeks m chading jabong but no response.This is customer harassment.Shame on Jabong.
They have wrongly charged me for product which i have not received and also which i had cancelled and now they say i am lying and have received the product.

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Mar 11, 2017

Complaint marked as Resolved

Jabong.com customer support has been notified about the posted complaint.

Verified Support

Feb 08, 2017

Jabong.com Customer Care's response Hi,

Apologies for the inconvenience caused. Your exasperation is justified. No amount of apologies can ever compensate for the amount of discomfort that you must have gone through because of this ongoing issue. The refund is in progress for SKU PU102MA21PUOINDFAS-5983605 belongs to Order No.[protected] and will be refunded within 2 working days. Your patience in the entire chain of events is truly appreciated.

Regards
Team Jabong