[Resolved] Jabong.com — Product not received but status updated delivered

schendu3

from Mumbai, Maharashtra

Address:	Mumbai City, Maharashtra, 400070
Website:	Jabong

We have placed an order of anouk maroon printed kurta on 7th july 2017 under the order no. [protected] which was dispatecd under the xpressbess awb no.[protected]. The product status is showing delivered at 11th july 2017 at midnight 1:06 on office address and received by my name. For your information the office time is 9 to 6 only. How can the shipment be delivered at midnight if the office is not working?

Also note that the shipment payment was already done online.

Kindly expedite this complaint or else we will post the issue on social media with a hashtag (#)

Thanks,
[censored]al

+2 photos

Was this information helpful?

No (0)

Yes (0)

Aug 12, 2017

Complaint marked as Resolved

Jabong.com customer support has been notified about the posted complaint.

Verified Support

Jul 12, 2017

Jabong.com Customer Care's response Hi,

Apologies for the inconvenience caused. Your exasperation is justified. No amount of apologies can ever compensate for the amount of discomfort that you must have gone through because of this ongoing issue. I have shared this with our care team and they will contact you ASAP.

Regards
Team Jabong

Related Jabong.com reviews

View all 2236 Jabong.com Reviews

Comments

Sreehari 1983

from Bengaluru, Karnataka

Hi I have ordered total 4 items during 2017 year end sale. Of which i have received 3 items but not 1. Still in my jabong app its showing as delivered.

During the delivery of shipment two items was clubbed into my order # ID[protected] (Sneakers and Parx jeans) to be delivered on 6th Jan. However i have received only sneakers and not parx Jeans till today i.e. on 10th Jan 2017.

I tried contacting the delivery guy, he requested me to raise a complaint and they have not received the product.

Please reach out to me on the below contact no. incase of further questions.

Sreehari Naidu
+ 91 [protected]
Bengaluru