| Address: | Mumbai City, Maharashtra, 400013 | | Website: | www.jabong.com |
Hello,
W. R. T order number [protected]
Can i please ask where is my said product lying till now. I had placed this order on 14th of july 2016, and today it's 28th of the month. But i don't see a single updates from you guys. I ordered this product to present as a gift to my husband on his birthday on 23rd july, and it was mentioned that the order would be delivered by 23rd, that's the reason i placed the order from your site because rest other sites were showing a delayed date of delivery which i didn't want. But you guys spoiled my surprise on his birthday, spoiled my mood like any thing bcoz i didn't get a single updates from you guys regarding my order except the order confirmation message. Do you realize how much is the cost of the watch? It's almost 14000 rs. It's not a small amount that you people are playing around with your customer.
My husband and me have tried calling to your customer care service several (More than 10 times till 28th july) times since 25th july 2016 till today, but no one is able to provide us the proper detail of the condition of our product. First of all your customer care service is worst in the world, they won't even bother to pick up the call, and secondly if they pick also, they don't have any information about the product, always they have only one excuse (I. E. There is some technical problem, that's why its getting delayed). What do u think? We are fools out here to believe your technical problems from past 5 days. It was showing under the tracking details on 25th july 2016 that the product have reached to our destination. Does it take 5 days to deliver the product from the warehouse to our place. What technical problems one could have in delivering the product from warehouse to the ultimate customer. What technical problems the concerned delivery person could have, tell me?. And today (28th july'15) i got the message at 9 am saying that the product is out for delivery, but i don't see anyone coming up with the product to my place till now. Does it take 20 days for you people to deliver a single small product?
I will make sure i will file a complaint against you (Jabong) in the consumer court for cheating your customers and not living up to the said expectations of your own "so called" standards set up and for disguising the customers. You people are getting into my nerves now. I have waited enough till today. I would do whatever i have said above and i will also make sure that i put this review on all the social networking site with which you are connected to the public. Let the public know your reality and your pathetic service procedure.
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