[Resolved] Jabong.com — Reebok Shoes Supplied having Manufacturing defect

Devender Rawat

Address:

Gurgaon, Haryana

I bought Reebok running shoes through Jabong.com under order no.order no.[protected], Shoes delivered to me on 25th of May 2015. Our using few days shoes front shapes properly changed. (Refer attached photographs). I complaint to Jabong also but they are not accepting my complaint and giving different kind of excuses. I informed Jabong customer service on 12th of June regarding the defect in shoes. You are kindly requested to lodge my complaint and file charge against Jabong.com. I bought a shoes of Rs. 2800 but they have made me fool. My contact no. is [protected] & [protected]

+1 photos

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Complaint marked as Resolved

Jabong.com customer support has been notified about the posted complaint.

Verified Support

Jun 18, 2015

Jabong.com Customer Care's response Hi Devender, Sorry about your experience. However as informed to your earlier, we've reached out to the brand regarding your concern but the same is not covered under the warranty as this isn't a manufacturing defect. Hence we won't be able to raise a request for returns and further assist you in this regard. Your understanding would be deeply appreciated. Thanks & have a great day ahead. Regards, Team Jabong