[Resolved] Jabong.com — Refund issue for failed transaction

Märy ßàwìtlüñg

Address:	560076
Website:	Jabong.com

I placed an order [protected] on the 29th of june and the transaction failed... I got to know that i was charged 1581 (Transaction id[protected]gabogbm1) and as per jabong's faq, i was suppose to get a refund in 5-7 days that never happened, i called customer care 3 times and they said it will be done and today the email i got is that, it is struck somewhere between card issuing department and the payment gateway.
I will have to contact the card issuing department

How will you have trust in the future while placing an order again when we have to run around so much for our own money,
They should have at least told me at the first place when i called customer care initially. I had to wait for 11 days for the resolution which means nothing... Pathetic experiance

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Aug 19, 2017

Complaint marked as Resolved

Jabong.com customer support has been notified about the posted complaint.

Verified Support

Jul 13, 2017

Jabong.com Customer Care's response Hi,

Apologies for the inconvenience caused. Your exasperation is justified. No amount of apologies can ever compensate for the amount of discomfort that you must have gone through because of this ongoing issue. I have shared this with our care team and they will contact you ASAP.

Regards
Team Jabong

Jul 19, 2017

Updated by Märy ßàwìtlüñg Nothing is ever resolved