[Resolved]  Jabong.com — Refund of my product

Address:	Kolkata, West Bengal
Website:	www.jabong.com

This is highly depressing as the product delivery of yours is so quick but the return procedure is so long and moreover i thought i would shop some more items from your site since the sale is on but i don't think it would be possible as you are taking so much time to refund my money and by that time all my sizes will be gone and moreover the product was picked up from me on 16th and i received a mail on 18th that it will take another 7 days from now for the product to be received by you and then 4 days more for the refund. Moreover, I tried tracking the item through Gojavas and found that it hasn't moved an inch since the 16th. I don't understand that you are so quick in delivering products and receiving money but so slow in returning that item and refunding the amount. It is really a very bad customer service and it shows that you have no value for customer's money it seems. Hope at least now you respond cuz even your customer care service never picks up the call. i don't understand that why have you given the number on the site if you don't have to respond ever even after being on hold for almost 10 minutes on every call and spending my balance as a waste every time. I have called almost 12 to 13 times. Never have i had such an ill experience in online shopping. i was a loyal customer of Jabong and this is how you treat your loyal customers. wow. I hope to be responded at least now cuz its getting over the head now. My request id is 31161119. Herein, I am even attaching a proof of the pick up slip given to me.