[Resolved] Jabong.com — Repeated escalations, no redressal

Surajit Kalita

from Anand, Gujarat

Address:	110005
Website:	www.jabong.com

Order ID: [protected]
I had ordered a product on 15th July and paid the money in advance, was to be delivered on 25th but there has been no delivery till date. Asked for a refund of my money but all the customer service guy does is that he/she escalates the matter to his manager and there is never a communication back from their end. Daily I waste 45 minutes to just get connected over and speak to an agent who eventually does nothing about it.
Having sold the company off, have you people sold your integrity and commitment too towards the customer.
I am harassed and the matter is serious because there had been utter neglect from the company towards my concerns.
I really want to file a suit and claim compensation now.

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Sep 2, 2016

Complaint marked as Resolved

Jabong.com customer support has been notified about the posted complaint.

Verified Support

Aug 02, 2016

Jabong.com Customer Care's response Hi, Apologies for the inconvenience caused. Your exasperation is justified. No amount of apologies can ever compensate for the amount of discomfort that you must have gone through because of this ongoing issue. I have shared this with our care team and they will contact you asap. Regards Team Jabong