| Address: | Udaipur, Rajasthan, 313002 | | Website: | www.jabong.com |
I ordered track pants from Jabong in Feb 2017. When I received my order, quality of the product was worst than that of Sunday market. I requested on jabong.com for return and refund of Rs1100.
A message came on their website that someone from their team will contact me and money will be refunded within 2-4 working days of return. I received no email / no message for confirmation of same. I thought maybe it works like that on Jabong.
After 2 days of same, A person came to my home asking for track pants, I gave him that parcel and after that, I waited for 7 days. When getting no clue about what happened, I checked Jabong account and was shocked when I saw that it is still asking me to raise a return request.
When I called their customer service line, their representative kept repeating the same thing that I shall contact JV express because they are the agency who collect return parcel for Jabong. But the very first thing is that - If I already requested for return on their website, then why it is asking me again to raise a return request?
Secondly, I contacted JV express as well and they denied that no one came from their office to take the return. Then who came? and how that person know that I was waiting to return track pants. because when he came, he asked for track pants return directly.
I shall say It is perfect scam planned by Jabong.com or JV express.
Very disappointed by the service. lost the product as well as the money. Was this information helpful? | 
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