[Resolved] Jabong.com — Shipped a local product in place of imported product, now denying my due refund

pzdovaiz

from Srinagar, Jammu and Kashmir

Address:	Gurgaon, Haryana, 122015
Website:	www.jabong.com

I had placed an order with order no [protected] for jimmy choo perfume on jabong. However i was surprised to receive a local adidas deo 1/4th filled bottle.
I shared the images of the product received and registerd a complaint with jabong. A return request was created (Which is not done in case of imported products like perfumes) by jabong. I shipped the wrong/local/misnatching product back to jabong. However i was shocked to recieve an email from jabong stating that the product failed the quality test and as such will be redispatched to me. How on earth will a local/mismatching/half filled product pass aquality test. Upon following up for more than 10 days, i was able to register another complaint for refund.44752582 & 44899268 are the two complaint numbers.
Contrary to all the assurances, i have been denied the due refund by jabong which is against the law of the land.

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Aug 13, 2017

Complaint marked as Resolved

Jabong.com customer support has been notified about the posted complaint.

Verified Support

Jul 13, 2017

Jabong.com Customer Care's response Hi,

This is certainly not the type of experience we intend to provide to our customers. Customer satisfaction is our number one priority. As per the update received, we have evidence of correct product being send from our end. Also, we've sent him an email with the resolution.

Regards,
Team Jabong