[Resolved] Jabong.com — Unable to return the product

Mamta Palia

from Mathura, Uttar Pradesh

Address:	Gurgaon, Haryana, 110058
Website:	Www.jabong.com

Tracking ID: M23363365
I bought the multicolored top from jabong wherein it clearly states that the product is eligible to be returned. Also I have shared the picture of it on the mail with Jabong. The day I received the product, I checked it and dint like it so decided to return. When I checked their site, return option was disabled and stated I need to call customer service. I called up customer service 5-6 times and no one picked up the call after a waiting period of 6 minutes and call got disconnected from customer care side. I wrote the whole scenario to their team on mail and no response received. I believe their customer care is fake.

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Aug 21, 2016

Complaint marked as Resolved

Jabong.com customer support has been notified about the posted complaint.

Verified Support

Jul 21, 2016

Jabong.com Customer Care's response Hi, Apologies for the inconvenience caused. Your exasperation is justified. No amount of apologies can ever compensate for the amount of discomfort that you must have gone through because of this ongoing issue. I have shared this with our care team and they will contact you in while. Regards Team Jabong

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Comments

Mamta Palia

from Mathura, Uttar Pradesh

I have not received any response from jabong team. Moreover, they have Freezed the entry and now it's showing blank wherein I could see that specific product I ordered.worst customer service I could ever think of

Sumit Vadhera

from Delhi, Delhi

Same thing in my case too.

#Worst shopping brand.