Jabong.com — used products delivered and no refund on return

This is regarding my order id[protected]-0249201, placed on fri, 13th jul'18

I have received only 1 item even though the order says pack of 2 and this happened for 4 items

The delivered items looked used with no proper packing,
Upon multiple complaints, they asked me to return the items.
Now they are saying that the return is on hold because of quality checks.

Its been a month and there is no resolution, it is a mistake from jabong
1. First they delivered single pieces instead of pack of 2
2. There was not brand packing, the items where put in transparent overs
3. Looked used and dirty (All the 4 items)
4. When complained and returned they are saying quality check is not passed
5. I am waiting for the refund