[Resolved] Jabong.com — wrong product delivered and not approved my return/refund.

umeshiit2008

from New Delhi, Delhi

Address:	Gurgaon, Haryana, 122015
Website:	jabong.com

I have purchased a adidas black jogger small size placed on 2nd sept. With order no-[protected], price-rs 3999. 4th sept. I got the product, i opened the packet in front of delivery boy name sonu, but that was different colour from which i ordered. The product i got was adidas grey colour instead of black colour. So, i contacted at jobong customer care and told them about that issue and raised a complaint with complaint no[protected]. I sent the images of wrong product to [protected]@jabong.com & [protected]@jabong.com after 2 days they responded and told me that we (Jabong) sent the correct product to you in well packed condition. Hence, their resolution on my concern is they shall not initiate my refund. I wrote many times on facebook & twitter, but they are not resolving my issue. At the end, i got the wrong product and they are responsible and i am feeling being cheated by jabong online fashion company.

So, i want my money back.

Requesting the authorities to take proper action in this regard & plz revert.

Waiting for a immediate & positive response.

+3 photos

Was this information helpful?

No (0)

Yes (0)

Oct 20, 2017

Complaint marked as Resolved

Jabong.com customer support has been notified about the posted complaint.

Sep 17, 2017

Updated by umeshiit2008 I didn't get any update about my concern

Verified Support

Sep 18, 2017

Jabong.com Customer Care's response Hi,

This is certainly not the type of experience we intend to provide to our customers. Customer satisfaction is our number one priority. As per footage correct item was sent to the customer so pickup will not initiate and we have received mismatch/local items in multiple orders. Also, we've shared the same to the customer on phone.

Regards
Team Jabong

Sep 23, 2017

Updated by umeshiit2008 everytime they send defective / wrong product ... they are telling filthy lie, they don't to resolve the issue
i will give you images of products which i purchased from jabong during 4 years

Sep 23, 2017

Updated by umeshiit2008 Once, their employee changed the product so you think that they are providing worst customer service to customers ... who change the product ( their employee did this as they before did )
they have not intend to resolve my issue and think about their profit . CUSTOMER SATISFACTION IS NOT THEIR NUMBER ONE PRIORITY .. THEY ARE INDIA'S BIGGEST CHOR COMPANY BCOZ I RECEIVED LOTS OF DEFECTIVE / WRONG PRODUCTS DURING SHOPPING 4 YEARS FROM JABONG . EVERYTIME I SENT THEM IMAGES OF DEFECTIVE PRODUCTS BUT STILL I FACED MY PROBLEMS

SO, I REQUESTING THE AUTHORITIES TO TAKE ACTION AGAINST JABONG ...

Sep 24, 2017

Updated by umeshiit2008 I only want my money back and never shop from CHOR COMPANY JABONG

THEIR EMPLOYEE CHANGED THE PRODUCT SO WHY SHOULD I LOOSE MY MONEY

JABONG SHOULD TAKE RESPONSIBILITY AND REFUND MY MONEY .

Sep 26, 2017

Updated by umeshiit2008 they are not resolving my issue ...

Sep 28, 2017

Updated by umeshiit2008 they blocked me on facebook ... what are u doing
they didn't resolve my issue since 1 month .