Jabong — Jabong E-Gift Voucher

I bought a Dell laptop few months back and received a Jabong Gift card for Rs 3000 along with it which has a expiration date of 19th March 2015. I haven't been able to redeem the gift card to Jabong credits which is due to technical problem which Jabong claims when I emailed them. I tried all the suggested methods by them and nothing happens after entering the code, it shows processing for hours! When I emailed Jabong again they asked me to contact dell regarding it. I think it is Jabong's responsibility to solve this problem as it is their website which isn't responding rahter than passing the blame ball to Dell. Dell only issues gift card via GiftBig, they are processed by Jabong!! I expect them to at least check if the gift voucher has any glitch but they aren't even bothered. If this is how you treat customers then you will loose trust. Online Shopping needs to gain customer trust but incidents like this turns us away from it. I cannot trust Jabong anymore and neither will I suggest my friends to!