[Resolved] Jabong — No response regarding the return and refund of an order

Parul9490

from Delhi, Delhi

Website:

www.jabong.com

I placed an order on the 16th of july, 2016 with jabong, already payed for via debit card. The product status on the jabong site showed "confirmed" even when it was delivered. The product is defected and when I tried to contact Jabong, there was no response at all! I cancelled the order on the website, and the order status now shows " order cancelled and refund initiated" and that " the product has not been dispatched and has been returned to the warehouse".
Neither have they collected the product from me, nor have I received a refund!
I tried calling, e-mailing and texting jabong regarding this issue a number of times but I got zero response.
I have to return the product and get my money back, how do I do it, if Jabong does not respond ?

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May 12, 2017

Complaint marked as Resolved

Jabong.com customer support has been notified about the posted complaint.

Verified Support

Aug 03, 2016

Jabong.com Customer Care's response Hi, Apologies for the inconvenience caused. Please share your 15 digit order no. with issue at [protected]@jabong.com. -Team Jabong

Aug 19, 2016

Updated by Parul9490 It has been over a month since the order was placed, and even after fulfilling all the formalities asked of me by Jabong, there is zero response from Jabong!
Never have I ever went through such mental torture against online shopping!
Jabong sucks, big time!

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Comments

Parul9490

from Delhi, Delhi

Horrible customer handling!

Parul9490

from Delhi, Delhi

As asked by Jabong, E-mailed the order number to '[protected]@jabong.com' at around 3:19pm on the 3rd of August, 2016.
Still no update or response regarding the mentioned issue!