[Resolved] Jabong — Return Refund not received

Preetim847

from Delhi, Delhi

Address:	Gurgaon, Haryana, 122001
Website:	www.jabong.com

Hi,

I have returned a product received in the order no. [protected]. The product was picked up on june 17th, the status of the order became refund initiated. Now, even more than one month has passed i have not received the refund amount.

In jabong android app,
Under my orders: status is 'refund initiated'
Under my returns : status is request closed'

I have been constantly calling customer care and even dropping emails but they do not receive the call and reply back to the emails.

Please suggest me how can i get back my money.

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Aug 21, 2016

Complaint marked as Resolved

Jabong.com customer support has been notified about the posted complaint.

Verified Support

Jul 21, 2016

Jabong.com Customer Care's response Hi, Apologies for the inconvenience caused. Your exasperation is justified. No amount of apologies can ever compensate for the amount of discomfort that you must have gone through because of this ongoing issue. I have shared this with our care team and they will contact you in while. Regards Team Jabong

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Comments

Seial

from Mumbai, Maharashtra

Same issue happened, i had returned the item on 12th of september, they told me the refund is initiated on 1st october but till now i havent got my refund even after taking all the necessary measures with bank, after providing the bank statement, one issue occurred and it came to our notice that it was a finance team mistake of crediting the amount to different customer on 1st october and credit my account with another customer refund, it happened to be a case of cross refund, but till now no resolution provided by jabong, the amount is also big of rs 6456 that you cant forget