[Resolved] Jabong.com — 5 of my items not received, instead i receive one item that was ordered by someone else | |||||
I had placed an order for 21 items on jabong vide order number [protected] for delivery at bangalore. 16 of the items were correctly received. The 17th item which i received was addressed to some person from north east. This was from the same brand to which the 5 undelivered items remained. I reported the incident on november 12th, and there is absolutely no update till today, when they had promised a resolution in 5 days. When i called the customer care today, they told me about an airway bill on which signature was affixed and item was delivered. All back to square one. It was the same detail that i gave them stating an item addressed to someone else was delivered to me. The other person in all possibility has received the 5 items and would be happily sitting their as they paid for one and got 5. Jabong has not even made the slightest attempt to make a resolution or contact the other party and check if they received the items for which i ordered and paid. I have now been given a resolution time of 48 hours. When my money is with jabong, all that they are able to say is "we will give you an update". Pathetic customer service. I will never order from jabong again. Was this information helpful? | |||||
Jan 22, 2017 Complaint marked as Resolved Jabong.com customer support has been notified about the posted complaint. Verified Support Dec 02, 2016 Jabong.com Customer Care's response Hi, Apologies for the inconvenience caused. Your exasperation is justified. No amount of apologies can ever compensate for the amount of discomfort that you must have gone through because of this ongoing issue. I have shared this with our care team and they will contact you in while. Regards Team Jabong Verified Support Dec 15, 2016 Jabong.com Customer Care's response Refund processed in Debit/Credit card & same will reflect into customer’s card by 21-12-16.Regards, Team jabong | |||||
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