Jabong.com — Damaged product delivered and no proper customer care service

Address:

Mysore, Karnataka

Hello, This is regarding the complaint that I had raised long back for the return of the damaged product.Order No.: [protected] | AWB No.: 16051106 Complaint: reference number 14275040 Its been so many days from now since I placed the order and the damaged product is still sitting at my home. Why is jabong.com not taking any action against this? Every time I receive a call and I am told to wait for 48hrs. Every next call I am only promised that the product will be taken back shortly. As per my conversation from one of the executive from the chief manager dept., I was told that I will be getting the DECLARATION from, which I should fill and handover along with the product to the delivery person. But I have not got any declaration form yet from Jabong. However, I got the message from the delivery person that they will be coming to pick the item yesterday, which again did not happen. I got the same message from the Delivery team again today, still I do not have the declaration form yet. What am I suppose to do? I had to take leave from my work, travel back home and bring the damaged product to the office yesterday. It all went useless since the delivery person did not show up. I want to know what is the compensation for the losses that I am facing because of Jabong.com? I need an answer for this. I have never experienced this kind of service from any other e-commerce websites. This is the first and the last time that I would be shopping in Jabong.com. I will try to spread this to as many people as I can. I would certainly raise a complaint on this too. No matter what, I want a compensation for the time and money that I wasted. I would like to talk with the Jabong CEO/Sr. Manager on this. Please arrange a callback.