[Resolved] Jabong.com — Delivery not made | |||||
You showed my pin code is deliverable area. I bought a product. It takes 8 days to arrive. I get a call from courier guy saying i need to travel 15 km to collect the product which means 30 km going and coming back. Approx 1 hour 45 min going and returning by car. I said no i don't want to travel. Product gets returned back to jabong. I call customer care they say next time they will ensure my order gets delivered. No, it did not get delivered, wasted another 8 days with my second order as well. Now, i tell jabong to send my product via fedex (since fedex delivers in my area) which jabong refused as well. Now why does jabong keep my pin code in service area when clearly they cannot get the product delivered nor take any action towards getting the product to me? Either take the non services areas out or deliver my product. Need jabong to answer since i have wasted a lot of time anticipating my order. Your customer care also was just mute when i asked them to resolve. All they said when the courier guy again tells you they can't deliver, call us and tell us. I did this twice with same result, how may times do you want me to tell you. If you can take action, once is enough. Stop wasting our time plz or else take concrete action. Also showing a pin code which you service and then do not deliver there is kind of misleading customers and wasting their precious time in ordering and waiting for delivery and then coping with phone calls from courier guy. My First ORDER ID [protected] Second ORDER ID [protected] Was this information helpful? | |||||
Complaint marked as Resolved
Jabong.com customer support has been notified about the posted complaint. Verified Support Apr 28, 2016 Jabong.com Customer Care's response Hi,
Apologies for the inconvenience caused. Your exasperation is justified. No amount of apologies can ever compensate for the amount of discomfort that you must have gone through because of this ongoing issue. I have shared this with our care team and they will contact you in while.
Regards
Team Jabong
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 2 Comments | |||||
Comments
Pincode bar is creating alot of trouble I dont know why.. I cant input any pincode
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wow, what a remedy.
Also, your rep asked me to order today and my product will get delivered. On the contrary took my pin code out of delivery area.
Well, this is unprofessional and shows the care you show for your old and loyal customers who feel neglected and kind of cheated since i ordered twice and did not get my product.
resolve or give up.