[Resolved]  Jabong.com — Empty package..worst customer service

Address:

New Delhi, Delhi

Hi, I had a complaint against not only service but also the agents dealing with the customer.For the agents, what matters is to close the ticket, no matter weather customer is satisfied or not, weather they provide any resolution .Was that make sense . I ordered a hair curler, and i received a packet with empty box.Very next day i raised the complain, through email.They assure me for a call. After 2 days they call me up at 9 in morning .I write them back that provide me resolution over emails, because times i missed call and they should not makes calls to early morning . Again no resolution.Luckily i attend one call, and that guy took certain information, and assure me another call.Its almost 5 days, i was getting just assurance, that they working on this. Then i get a very rude call, which says that, the our footage shows that item was dispatched .We cant help further . Is that called customer service.Again i raised the case, after almost 10 days they want me to send that jabong packing .I keept the box with me, for footage, i misplace the package, which i teared to open the box.Now they close the case, with a point that without package they cant proceed further.If that was the policy, They would have informed me that very 2nd day.I regularly buy, and never raised the small issues.But this was the height. I am not gonna purchase ever, if so poor service is provided .