[Resolved] Jabong.com — not delivering items properly

Aparna Saha

from Kolkata, West Bengal

Address:

Kolkata, West Bengal

I have brought 2 shrug from jabong and order number is [protected]. At 28th November, 2014 it's showing out of delivery at http://gojavas.com/. They where call only once at 29th November, 2014. The shipping address was my office address and I was not available there due to weekend holiday. I have clearly informed them to come Monday(1st December, 2014). I am a regular customer of jabong and after informed courior they always come on Monday if shipping date was Holiday. But After informing them they sent message that they were tried to deliver multiple times and which was not right information. After that Jabong confirm me at 1st December, 2014 that I will get my parcel within 48 hours and I still not get any information regarding my parcel. It's really disappointing. I would like to cancel my order due to wrong information convey to me.

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Complaint marked as Resolved

Jabong.com customer support has been notified about the posted complaint.

Verified Support

Dec 04, 2014

Jabong.com Customer Care's response Hi Aparna, Sorry for the experience. We regret the inconvenience caused. I've already shared your concern with the relevant department & the team is coordinating with the logistics partner reharding your order. They'll investigate what went wrong & will get this sorted. All we seek is your patience & cooperation in this regard so we can get this sorted. You shall be expecting a call from our customer care folks within 24 hrs regarding the same. Team Jabong