[Resolved]  Jabong.com — Pathetic Service and Callous approach

Address:

Bangalore, Karnataka

I had ordered([protected]) an item from Jabong on 13th Oct. I was expecting it to be delivered before Diwali as it was meant for gifting. Also, they had committed the delivery before Diwali, as their dispatch estimate was 17th Oct. They did not dispatch it on the said date and after lot of follow up, they started building up stories that it has been dispatched on 20th Oct, whereas the tracking detail of courier company said it was dispatched on 24th Oct. This was after Diwali. The complain was escalated to the Head Services- Bhusan Sood. Even this person seems to be the most incapable service Manager on earth. He is dragging the concern, not even bothered to resolve and also, no courtesy to call and talk. His team is super lazy, even they failed to call and update. The item has reached my city 3 days ago, but these guys are not able to get it delivered. I advice all reading this mail that pay few rupees more to flipkart or myntra, but never go with Jabong, they have callous attitude in resolving. They try to make you feel that they are doing favor to you in selling...Bhusan Sood is not resolving and also, not providing inputs to further escalate. I think I am going legal now