[Resolved] Jabong.com — Pathetic service - non delivery of flip flops

Malik320

from Bhopal, Madhya Pradesh

Address:

Raipur, Chhattisgarh, 492007

Jabong Team,

I am having a dreadful experience with Jabong (order # [protected], dated 14/10/2015), the order comprised of two products; Aripon 3 Dp Blue Floaters and Luca Dp Black Flip Flops. Initially, the delivery of floaters got delayed due to some quality issues and I had to get it reordered from your CC team. I received the same on 24th Oct 2015 (11 days after placing the order). Now, I haven't got my flip flops even after making several calls to CC team. It has been 13 days and still you are not able to locate shipment. Every time you put the blame on your courier partner, which is not my concern. I am not interested in discovering who is at fault; I am only bothered about my product.

As per my limited understanding, the sole purpose of online shopping is to provide comfort, better experience and time saving; no online seller can survive only by offering discounts and same has been defeated here.

I hope you would find some time to resolve the issue at the earliest.

Thanks,
Naveen Malik

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Complaint marked as Resolved

Jabong.com customer support has been notified about the posted complaint.

Verified Support

Oct 27, 2015

Jabong.com Customer Care's response Hello Naveen, We truly regret the inconvenience. We are already coordinating with the delivery partner to ensure delivery at your doorstep. We have notified our care team about this and they would keep you posted on this. Thanks for understanding. Regards, Team Jabong