[Resolved]  Jabong.com — Poor Customer Service & Cheating customers

Address:

Mumbai City, Maharashtra

I placed an order for a wallet from jabong.com priced at 1295.42 after discount (Order No: [protected]), didn't liked it so called customer care for getting it replaced, the agent on the call didn't told me that the actual cost of the Exchange wallet (Order Number : [protected] ) is less than the previous one, the new wallet came it was good but when I checked the bill it was of 1110 while the earlier one was of 1295 I was shocked to see that, I called Jabong customer care and they told me that now that if I am getting the Item Exchanged and amount is lesser so Jabong will not refund the extra amount which they should actually tell at the time of Exchanging order but not after delivering order. The behavior of the customer care executive was not at all professional he was shouting on the phone as if it is a mistake done by me that I purchased an item and got it exchanged too. He told me that if you want the remaining money back you need to refund this order than we will refund 1295 in a week time and then you should place a fresh order again. So I have gone for that option. But actually I can see that Jabong has to do shipping and return for 4 times unnecessarily and wasting time of customer by this long process and also there resources as well. I have done a lot of shopping from flipkart.com and they have always done refund or exchange in an easy way. This is actually companies like Jabong.com due which customers in India are still afraid of buying goods from online websites. Thanks Jabong for such a Nice Experience, you are already losing a new first time customer and lot more in future due to stupid policies which are against consumer base. Best Regards, Ashish