Jabong.com — Withholding my refund money

Address:

Ghaziabad, Uttar Pradesh

1.Product details - Fashion Jewellery and Denims (Bought total 8 items on this. Returned a total of 7 and kept one pendant that i liked worth 711)
2.Date of purchase - 1st Feb 2015
3.Order number - [protected]
4.Cost of damage - 13k on this particular order.
5. Return Date - 11th Feb 2015

Jabong called today against the complaint email i had sent to them. They say they can't assure written communication but verbally they said that money will not be refunded as i have returned wrong products back.

I need your assistance to get my money back. They say I transact on Jabong using multiple accounts. Please help me... this is the limit with Jabong. I told them that if they have received the products in their ware house they need to return my money.

Today they have the product and my money both. They have withheld other sums of money that i had used to make purchase on the website.

Total cost wud be approx 40k.