Jack Of All Threads [JOAT] — Product mismatch

Address:	Bangalore, Karnataka, 560045
Website:	jackofallthreads.co

Dear sir/madam, With my due respect, I would like to say you that, on last 26th September, I have placed an order of an XL-size, Black-color, Polo(Collared) T-Shirt in the online shopping portal of Jack of All Threads. But last week, after receiving my product, I saw that, the product I received is totally different in size, color & design. It was a Sea-green color, round neck, Small size T-shirt. Since, from then, I am continously trying to contact the website, also lodged a complain, but they are not at all responding & bothering in an active way. Instead, they are telling me to send me some pics of the product I received. Several times I have told them that, the product I received is not a defective or damanged, but its just a different product as per my order placed. But still, they are least bothered. Some how I have found a name of Mrs./Mis PROTIBHA & her number-[protected], tried to clarify the fault, but the reply was not at all satisfactory from her side. Thus, now I kindly request you to please look into this matter & if possible, then also I kindly request you to please help me either replace my product & arrange me the same product I have ordered or else, if possible, please help me to get refunded my amount. Thanking you, with regards DINEN ROY (Contact No.-[protected]) Kolkata-West Bengal.