Jai Prakash University — Certificate fee related

Dear sir,
I am sandeep kumar sharma.
I was apply for degree certificate fee online 500 rupee deducted my account at that time shows summit successful. And generate request I'd which is 45779. But when I goes to university, he say your fee summation not says. Sir my transaction I'd [protected]. My registration no is [protected]. Please solve my query as soon as possible. Thank you