Jammu & Kashmir Bank / J&k Bank — Amazon refund reference number 75260820323043783703364 refund not initaited on my account through jk global debit card [protected]

Address:

Jkbank branch shadimargh

75260820323043783703364 refrence no. I have ordered through Amazon amount 749 but I cancelled the product on 17nov 2020 and Amazon refund initiated on my account but today is 27 November money not credited yet to my account. Account number [protected] name gulla dar
I contact to Amazon where is my money they said to me your money is safe u contact only your concern bank and your bank need refund refrence number which was already given to u but I said jkbank need UTR they said it is wrong information you contact bank only, if your bank not help to you then you raise a charge dispute form against them next hour your amount will credited.
And I also said to Amazon if you refund my money and money not credited to my account hen where is money they said money goes to concern bank suspect account you raise complaint or call to jkbank only don't worry